Privacy Policy

Effective Date: July 27, 2026

Phil and Sons Automotive respects your privacy. This policy explains what information we collect, how we use it, and how we handle information connected with our text-messaging program.

Information We Collect

We may collect information including:

  • Customer name

  • Telephone number

  • Email address

  • Vehicle year, make, model, and license plate

  • Appointment details

  • Requested services

  • Service and communication history

How We Use Information

We use customer information to:

  • Schedule and manage automotive-service appointments

  • Provide automotive repair and maintenance services

  • Send appointment confirmations and reminders

  • Send service-related updates, including vehicle-ready notices, parts-delay notices, and authorization requests

  • Respond to customer questions

  • Maintain business and service records

Text Messaging

Customers may choose to receive text messages from Phil and Sons Automotive. Messages may include appointment confirmations, appointment reminders, vehicle-service updates, requests for authorization, parts-delay notices, and vehicle-ready notifications.

Message frequency varies based on appointment and service activity, generally two to five messages per service visit.

Message and data rates may apply.

Reply STOP to unsubscribe from text messages. Reply HELP for assistance, or call us at (978) 465-4720

Consent to receive text messages is not a condition of purchasing goods or services.

Mobile Information and Consent

We do not share, sell, rent, or otherwise provide mobile phone numbers, text-message opt-in information, or messaging consent to third parties or affiliates for marketing or promotional purposes.

We may share information with service providers only when reasonably necessary to operate our appointment system, deliver requested communications, provide automotive services, maintain records, or comply with legal obligations.

Data Security

We use reasonable administrative and technical measures to protect customer information. However, no storage or transmission system can be guaranteed to be completely secure.

Data Retention

We retain customer, appointment, vehicle, and service information for as long as reasonably necessary for business, accounting, legal, warranty, and service-history purposes.

Your Choices

You may request that we update your contact information or stop sending text messages. To stop text messages, reply STOP or contact the shop directly.

Contact Us

Phil and Sons Automotive
345 Merrimac Street
Newburyport, MA 01950
(978) 465-4720
Phil_andsons@yahoo.com